WHAT TYPES OF INFORMATION WE COLLECT
In order to use the Software, a user must have a valid JLG account to log into MAXminder™ (“Account”). When a user registers with JLG, JLG collects each of their:
JLG uses this Personal Information to uniquely identify each user, authenticate their Account access, and provide access to the Software and Services. JLG also uses this Personal Information for record keeping and data analytics. JLG uses billing information to process payments for subscription fees in respect of any paid subscriptions to the Software and Services.
Caregivers Users’ Information
In order to use the Software, a Caregiver must have a valid JLG account to log into MAX minder™ (“Account”). When a user registers with JLG, JLG collects each of their:
JLG uses this Personal Information to uniquely identify each user, authenticate their Account access, and provide access to the Software and Services. JLG also uses this Personal Information for record keeping and data analytics.
“Software” Usage Data
MAXminder™ tracks certain information about usage of the Software, including the entry of user or Caregiver information and the Software usage (i.e. time spent on the Software, frequency of logins, etc.) (“Usage Data”). JLG uses Usage Data in order to diagnose technical issues with the Software, monitor and improve efficiency, monitor and create logs for security purposes, and to inform product development and improvement. Aggregated and anonymized Usage Data may be used for marketing purposes to allow JLG and its partners to provide customized advertising and recommendations.
JLG may also collect certain information from users of the Website through web forms that collect your first name, last name, email address, phone number, and may also collect Internet addresses, time spent logged into the website, and other usage data (“Website Data”). This information is logged to respond to user queries, provide ongoing email updates, and to continually improve the quality of the Services. The JLG Website uses “cookies” to collect information and improve our products and services. A cookie is a small data file that is stored on your device. Cookies cannot be used to see any other data on your computer, nor can they determine your e-mail address or identity. We may use “persistent cookies” to save your registration ID and login password for future logins to our service or XSRF tokens for cross site scripting protection. We may use “session cookies” to enable certain features of our service, to better understand how you interact with our service and to monitor aggregate usage and web traffic routing on our service. You can change your browser options to stop accepting cookies or to prompt for your permission before accepting cookies. Choosing to decline cookies may affect your access to our products and services. The JLG Website may include links to third-party Web sites. These third-party Web sites may assign different cookies to you. Those cookies may be used to track your involvement with the advertising site. You may choose not to accept these cookies. JLG does not control these parties, and you should review their privacy policies to learn more about what, why and how they collect and use personal information.
STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION
JLG stores its data, including Personal Information, using cloud services on servers located in Canada. By submitting Personal Information, you agree to this transfer, storing or processing of your Personal Information in Canada by our service providers. You acknowledge and agree that your Personal Information may be accessible to Canadian law enforcement and governmental agencies under lawful access regimes or court order.
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION
Service Providers and Business Partners
We may from time to time employ other companies and people to perform tasks on our behalf and need to share Personal Information with them to provide the MAXminder™ and related Services. In particular, JLG uses cloud services provided by Amazon Web Services Inc., which may be replaced or supplemented by JLG from time to time (“Service Providers”). Unless we tell you differently, such Service Providers do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of software licensing, maintenance services, database management, Web analytics and general improvement of the Platform and related Services.
If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.
With Your Consent
HOW WE PROTECT YOUR INFORMATION
We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Information. Your information is stored on secure servers and isn’t publicly available. We limit access of your information only to those employees or partners that need to know the information in order to enable the carrying out of the agreement between us.
You need to help us prevent unauthorized access to your account by protecting your password appropriately and limiting access to your account (for example, by signing off after you have finished accessing your account). You will be solely responsible for keeping your password confidential and for all use of your password and your account, including any unauthorized use.
While we seek to protect your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. You should be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Information, we cannot ensure or warrant the security and privacy of your personal Information or other content you transmit using the service, and you do so at your own risk.
USE OF AGGREGATED DATA
Aggregated data will not contain any information that could be used to contact or identify you. We may analyze and/or combine all information we receive, including Health Information and information regarding your use of the Service, with information from other users to create aggregated data that may be disclosed to and utilized by us, our affiliates and by third parties without restriction, on commercial terms that we can determine in our sole discretion, for purposes such as: content marketing, research purposes, in order to understand behavior patterns, in order to increase adherence to medication regimens, marketing strategies and for entering into commercial contracts in order to provide our users with the Service.
ACCESS, CORRECTION AND ACCURACY
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavour to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service. All requests to delete your Personal Information must be directed to JLG Health Solutions Inc’s Privacy Officer, whose contact information is listed at the end of this policy below.
Attn: Privacy Officer
JLG Health Solutions Inc.
Last Updated: Dec, 2021
VALID IN CANADA ONLY. LAST UPDATED MARCH 2021
This Agreement governs your access to and use of our products and services, including but not limited to those offered through the Software, our websites, events, communications (e.g., emails, phone calls, surveys, help desk calls and texts) and mobile software applications (collectively, the “Service”), regardless of whether the Software is accessed through a mobile device or a desktop-based browser. Do not access or use the Service if you are unwilling or unable to be bound by this Agreement. You must be the age of majority in your province of residence (for clarity, 18 years of age in Quebec and 19 years of age elsewhere in Canada) or older to use the Service, and you must be a resident of Canada.
By accessing or using the Service, you are agreeing to the terms of this Agreement, which form a legally binding contract with JLG Health Solutions Inc. having its office located in Ottawa, Ontario, Canada (“JLG”).
Modification of Terms: JLG may modify the terms of this Agreement at any time. You understand and agree that your access to or use of the Service is governed by this Agreement effective at the time of your access to or use of the Service. If JLG makes material changes to this Agreement, JLG will notify you by email, by posting notice on the Software, and/or by other methods as the case may be. JLG will also indicate at the top of this page the date that such changes were last made. You should revisit this Agreement on a regular basis as revised versions will be binding on you. You understand and agree that your continued access to or use the Service after the effective date of changes to this agreement represents your acceptance of such changes.
Translation: In the event of any discrepancy or inconsistency between the English version of this Agreement and disclosures or other statements contained in any Service-related materials, including, but not limited to: the website, the Software or the French version of this Agreement, and/or television, print or online advertising; the terms and conditions of the English version of the Agreement shall prevail, govern and control to the fullest extent permitted by law.
Access and Use: To access or use the Service, you must have the requisite power and authority to enter into this Agreement. Further, you may not access or use the Service if you have been previously banned from the Service or closed your Account.
Permission to Use the Service: You are granted permission to use the Service subject to this Agreement. Your use of the Service is at your own risk.
Service Availability: The Service may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.
Communications from JLG: By accessing or using the Service, you consent to receive communications from JLG through the Service, or through any other means such as emails to your email address, push notifications, text messages (including SMS and MMS), and phone calls. These communications may be initiated by JLG. You further understand that communications may be sent using an automatic telephone dialing system, and that you may be charged by your phone carrier for certain communications such as SMS messages or phone calls. You agree to notify JLG immediately if the phone number(s) you have provided to JLG have been changed or disconnected. Please note that any communications, including phone calls, with JLG or made through the Service may be monitored and recorded for quality purposes.
Responsibility for Your Information: You alone are responsible for Your Information, and once provided to JLG, it may not always be able to be withdrawn. You assume all risks associated with Your Information, including anyone’s reliance on its quality, accuracy, or reliability, and any risks associated with the information you provide.
Liability: You may expose yourself to liability if, for example, Your Information contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, service mark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; violates or advocates the violation of any law or regulation; or violates this Agreement.
You represent and warrant that:
You also represent and warrant that you will not, and will not assist, encourage, or enable others to use the Service to:
DISCLAIMERS AND LIMITATIONS OF LIABILITY
PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF THE JLG ENTITIES TO YOU. EACH OF THE SUBSECTIONS BELOW ONLY APPLIES UP TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. NOTHING HEREIN IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE WHICH MAY NOT BE LAWFULLY LIMITED. BY ACCESSING OR USING THE SERVICE, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS, INCLUDING THIS SECTION. YOU ARE GIVING UP SUBSTANTIAL LEGAL RIGHTS BY AGREEING TO THESE TERMS.
You may terminate this Agreement at any time by closing your Account, discontinuing any access to or use of the Service, and providing JLG with a written notice of termination.
JLG may close your Account, suspend your ability to use certain portions of the Service, terminate any license or permission granted to you hereunder, and/or ban you altogether from the Service for any or no reason, and without notice or liability of any kind. Any such action could prevent you from accessing your Account, the Service, Your Information, or any other related information.